Shipping
When will my order ship?
Orders typically ship within 2 business days after the order is placed. Orders placed after 12pm ET will begin processing the next business day.
How long does shipping take?
Once shipped, your order will typically arrive within 3-7 business days. Some orders may arrive sooner.
Do you ship to my country?
Currently, we only ship within the United States. International shipping is not available at this time.
How much does shipping cost?
Shipping is free for orders of $50 or more within the continental U.S. For orders under $50, there is a flat shipping fee of $5.
What if my shipping address is incorrect?
Once your order is placed, we cannot reroute it. Please double-check your address before completing your purchase. We use an automatic address verification system; if your address cannot be verified, we will contact you for confirmation. If you need to update your address, contact us at support@youvites.com as soon as possible, and we will do our best to assist you.
What if my order was lost / not delivered / an item is missing?
If your order is lost, damaged, or incomplete, please contact us at support@youvites.com with your order number and details of the issue. We will resolve the problem promptly, including coordinating with the carrier if necessary.
Can I ship to a PO BOX or an APO/FPO address?
We can ship to PO boxes. However, we do not ship to APO/FPO addresses.
Do you require a signature for delivery?
Orders exceeding $150 require a signature upon delivery at no additional cost. Please ensure someone is available to sign at the delivery address during business hours.
Can I ship to a hotel, motel, resort, or school?
No, we do not ship to hotels, motels, resorts, schools, freight forwarders, or unverified addresses. Orders to these locations will be canceled and refunded.
What if my address contains special characters or emojis?
Addresses containing emojis or special characters/fonts are not recognized by our system and will result in order cancellation. Please use standard characters in your shipping address.
What happens if there are delays with the shipping carrier?
You Vites is not responsible for delays caused by shipping carriers. However, if you experience issues with your delivery, please contact us at support@youvites.com, and we will assist you in coordinating with the carrier.
Where can I view the full shipping policy?
The full You Vites shipping policy can be viewed at https://www.youvites.com/pages/shipping.
Orders and Returns
Where else can I purchase You Vites products?
Currently, our products are available on our website and on Amazon. Sign up for our newsletter to stay updated.
What is your return policy?
At You Vites, your satisfaction is our priority. If you’re not completely happy with your purchase, you can initiate a return, refund, or replacement within 30 days of your order’s shipment date. To start, email support@youvites.com with your order number, the email address used for the order, and the reason for your return. We’ll provide a Return Authorization Number (RMA) and guide you through the process. Refunds require a valid receipt and an RMA, and cover only the item’s original price, excluding shipping charges and taxes. Each item can be returned only once. We may request returned items, empty containers, photos, or other documentation for quality control, and we reserve the right to monitor returns and limit refunds, returns, or exchanges to prevent abuse.
What are the steps for returning a product?
To return a product: 1. Email support@youvites.com within 30 days of your order’s shipment date with your order number, the email address used for the order, and the reason for your return. 2. Receive your Return Authorization Number (RMA) and return shipping address from our team. 3. Securely pack the items and ship them to the provided address with your RMA. You’re responsible for return shipping costs; for items over $75, we recommend trackable shipping and insurance. 4. Once we receive the items, we’ll process your request (refund, replacement, or credit) within 5-7 business days and notify you via email. Note: Refunds are issued only for items received at our warehouse within 90 days of purchase, excluding initial shipping costs and taxes.
Where can I view the full return policy?
The full You Vites return policy can be viewed at https://www.youvites.com/pages/returns.
Products: Quality and Testing
Are You Vites products free from gluten, soy, dairy, and GMOs?
All You Vites products are Soy-Free, Gluten-Free, Non-GMO, and Dairy-Free.
Does You Vites conduct testing?
Yes, You Vites products are made in the USA in FDA-registered facilities that comply with Good Manufacturing Practice (GMP) standards, and they are certified by third-party auditors. We maintain Full Batch Manufacturing Records, guaranteeing 100% traceability for both analytical and microbiological testing.
Products: Storage
Should I refrigerate any products?
Our products do not require refrigeration. Store them in a cool, dry place.
Payment and Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, and PayPal.
When will my credit card be charged?
Your credit card will be charged at the time of purchase.
Order Tracking
How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use this tracking number on the carrier's website to monitor the delivery status of your order.
Contact
Email support@youvites.com and we will respond within 48 hours or sooner.